Google+ Frequently Asked Questions | Fortified Bicycle Alliance

Frequently Asked Questions

General

Why did you create this company?

As urban cyclists who love building and biking, we wanted to make city cycling safer. When cars can’t see you at night, it’s dangerous. We learned this the hard way.  Our goal is to make city cycling safer by providing products that defend bikers and their gear. Bike lights are just the beginning.

 

Do bike lights really get stolen?

Research has shown that 1 in 3 have their bicycle light stolen and more than 80 percent of bikers frequently unclip their bike light and forget it at home.

 

What if my Fortified bike light against all odds does get stolen?

If someone ever steals your Fortified light, contact us and we'll help you out.

 

I'm a bike shop and love your lights! How do I get some?

No problem! Sign up here and we'll get you set up. 

 

What if I'm not satisfied with my purchase? 
Please see our Refund Policy page.

 

Are you planning on developing any new products?

Yes! Fortified started as a project and became a movement. 2014 will see several new products come to life, and over the next few years many more. But we don't come up with products on our own. In fact, through our customer-driven product development, we design all of our products by talking urban cyclists on a daily basis and listening to their stories. If you'd like to tell us your story, or stay in the loop on new products, join our customer dev team newsletter.

 

 

Defender

How is The Defender theft-resistant?

Like the Defender is theft-resistant because it is virtually impossible to break loose from the bike.  It uses a custom security screwdriver which you can't get in a hardware store. Bike light theft isn't premeditated, it’s opportunistic. Meaning that it is very unlikely that someone who is in the theft business will spend a lot of time and money trying to get these tools, just to steal a couple bike lights.

 

What if a thief tries to rip it off my bike and the bicycle light gets broken in the attempt?

The Defender is also virtually indestructible. One would need super powers to destroy it. If within one year of purchase by some magical act your light does get broken, contact us and we'll help you out.

 

Exactly how water proof is The Defender?

The defender is designed to be submerged up to about 1 foot under water, which will certainly make it last through the toughest of rain, sleet, or snow storms. If it doesn't, let us know.

 

What is The Defender made of?

It is made out of lightweight aluminum.

 

Where should I install The Defender?

On your handlebars - either above the bar, or hang it below the bar. 

 

What size of handlebars will the bike light fit?

All standard sizes.  From undersized to oversized: 22mm-32mm (7/8 inch to 1.25 inch), using rubber spacers to cover different ranges.

 

How do you attach the Defender?

You use the provided security screw driver to lock it on the handlebars. It is very easy and takes 30 seconds. Check out the video!

 It is most secure from theft when pressed up tightly against the stem. 

 

What does the Defender come with?

Our Defender comes with a security screwdriver for installing and removing the bike light, rubber spacers for a tight fit to your handlebars, and a tool for opening the battery door.

 

What kind of batteries does it use?

Standard 3x AA batteries.

 

How long is the battery life?

It is 50 hours when the light is turned on steady and 100 hours when it is flashing. For the average commuter this is equal to 6-10 months of riding without changing the batteries!

 

My bike light  keeps turning off while riding. What do I do?

We've had a handful of reports of bike lights turning off during use, and this problem can be fixed with a simple replacement part. If you have experienced this problem, please contact us and we will hook you up!

 

How bright is the Defender?

The Defender is 50 lumens. It's designed to be a "be-seen" light, not to illuminate a dark trail. It's brighter than most $20-30 lights, but not as bright as the $100+ lights which have 100+ lumens.

If you are looking for something brighter, check out our new rechargeable lights available for pre-order now on our website. The base light is 150 lumens to completely illuminate your path, and the Boost model is 300 lumens to light up the entire block!

 

Why does the bike light look like the cylinder of a revolver?

City cycling can sometimes be a battle, and with the characteristic design of the Defender we capture the struggle of urban biking. It also sends a signal to people that want to steal it; it’ll be a battle.

 

Can I use the Defender as a taillight instead of a headlight?

We don't suggest using the Defender as a rear light. The white LEDs are very bright, and can potentially blind drivers as they approach. If you are looking for a rear light, check out our new Afterburner light, available for pre-order on our website here.

 

What if my Defender against all odds gets broken?

If your purchased your Fortified Defender bike light within one year, and it gets broken due to normal wear and tear, contact Fortified and we’ll help you out!

 

Seatpost Security

How do I know what security solution I need?

Check out our handy guide here.    

 

Aviator

How is The Aviator theft-resistant?

Like the Defender, the Aviator is theft-resistant because it is virtually impossible to break loose from the bike.  It uses a custom security screwdriver which you can't get in a hardware store. Bike light theft isn't premeditated, it’s opportunistic. Meaning that it is very unlikely that someone who is in the theft business will spend a lot of time and money trying to get these tools, just to steal a couple bike lights.   

 

What if a thief tries to rip it off my bike and the Aviator gets broken in the attempt?

The Aviator is also virtually indestructible. One would need super powers to destroy it. If by some magical act your light does get broken, contact us and we'll help you out.  

 

Exactly how water proof is the Aviator?

The Aviator is designed to be submerged up to about 1 foot under water, which will certainly make it last through the toughest of rain, sleet, or snow storms.

 

What is the Aviator made of?

It is made out of lightweight aluminum.

 

Where should I install the Aviator?

On your handlebars, silly. It is most secure from theft when pressed up tightly against the stem. 

 

What size of handlebars will the Aviator fit?

All standard sizes.  From undersized to oversized: 22mm-31.8mm (7/8 inch to 1.25 inch), using rubber spacers to cover different ranges.

 

How do you attach the Aviator?

You use the provided security screw driver to fasten it onto the handlebars. It is very easy and takes 30 seconds. 

 

What does the Aviator come with?

Our Aviator comes with a security screwdriver for installing and removing the bike light.

 

What kind of batteries does it use?

It uses a rechargeable Lithium Ion batteryThe battery can be easily removed for recharging as needed. 

 

How long is the battery life?

We are still testing, but initial specs give a range of 3 - 40 hours depending on the mode selected.

 

Afterburner

How is the Afterburner theft-resistant?

Like the Defender, the Afterburner is theft-resistant because it is virtually impossible to break loose from the bike. It uses a custom security screwdriver which you can't get in a hardware store. Bike light theft isn't premeditated, it’s opportunistic. Meaning that it is very unlikely that someone who is in the theft business will spend a lot of time and money acquiring the security screwdriver. 

 

What if a thief tries to rip it off my bike and the Afterburner gets broken in the attempt?

The Afterburner is also virtually indestructible. One would need super powers to destroy it. If by some magical act your light does get broken, contact us and we'll help you out.  

 

Exactly how water proof is the Afterburner?

The defender is designed to be submerged up to about 1 foot under water, which will certainly make it last through the toughest of rain, sleet, or snow storms.

 

What is the Afterburner made of?

It is made out of lightweight aluminum and ultra-bright Led lights.

 

Where should I install the Afterburner?

On your seatpost.

 

What size of seatposts will the Afterburner fit?

All standard sizes.  The 4 standard sizes it fits are 25.4mm-31.8mm (1 inch to 1.25 inch). 

 

How do you attach the Afterburner?

You use the provided security screw driver to fasten it onto the seatpost. It is very easy and takes 30 seconds. 

 

What does the Aviator come with?

Our Aviator comes with a security screwdriver for installing and removing the bike light, rubber spacers for a tight fit to your handlebars, and a tool for opening the battery door.

 

What kind of batteries does it use?

It uses a rechargeable Lithium Ion battery. The battery can be easily removed for recharging as needed. 

 

How long is the battery life?

We are still testing, but initial specs give a range of 5 - 72 hours depending on the mode selected.

 

Still Have Questions? 

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