"Stolen Bike! Stolen Bike!”
Like an early morning alarm clock buzzer, the sudden commotion on the other side of our office jolted me to attention. Across the room I saw Cheri - our tireless customer success lead - staring incredulously at her computer monitor. My heart pounding, I picked myself up and shuffled over to her desk, fixing my eyes on her screen. Amidst a sea of customer service emails, the title of a single message caught my eye:
"Bike stolen while locked up by Boston Common"
"Does she have Fortified Protect?" I asked, referring to our theft replacement program.
“Yup!” Cheri exclaimed, clicking back and forth between several tabs on her browser. This was a good thing, because it meant we could actually replace the customer's bike. But what Cheri did next surprised me.
Moving swiftly between ebay, Craigslist, Amazon, and a series of automated feeds, Cheri began searching for the stolen bike with a vengeance. While I'd helped design our theft recovery process, I hadn't yet played co-pilot to Cheri after a bike theft. It was exhilarating to watch, and, more importantly, it worked...
Within 24 hours, Cheri found the stolen bike, cooperated with local authorities and orchestrated a perfectly-timed sting operation. Check out the video above to watch us catch the thief red-handed.
It seems obvious that a decent bike needs a decent lock, but you would be surprised by how many people pay a lot of money for a nice bike and then skimp on a cheap, susceptible lock. Don't make this mistake!
But which type of lock should you choose?