How Our Replacement Guarantee Works

(Please read all the fine details below for exact replacement policies!)

INVINCIBLE Bike Owners:  

When you buy an INVINCIBLE bike with a Fortified Theft Protection plan, you receive a Fortified U-Lock and a guarantee: if your bike (or any of its theft-resistant components) is stolen while secured with our U-lock, we'll ship you a replacement within one business day. 

To activate your guarantee, you must register your bike within 30 days of delivery. Click here to register your bike. 

 Process for requesting a replacement or reimbursement:

If your bike (or component) is stolen while locked up:

1. Email us at Customerlove@fortifiedbike.com.
2. We help you work with your local authorities to file a police report.
3. Email us a copy of your police report and a photo of where your bike was locked up.
4. If we can't find your bike (or component) within one business day, we will notify you, at which time you will pay for shipping and handling and we can get a new bike in the mail for you within one business day. Shipping and handling prices depend on the country that it's being shipped to. 

What Components are covered under Fortified Theft Protection

"Fine Print"

In order to prevent ne'er-do-wells from exploiting Fortified Theft Protection, our lawyers asked us to provide our Terms & Conditions. You can read them here if you like, but here's the layman's version of our rules:

Fortified Theft Protection covers theft. It does not cover broken bikes or components. 

Fortified Theft Protection covers theft of Fortified branded bikes and/or components while they are locked with a Fortified U-Lock. If bike and/or components are stolen while bike is not locked, Replacement Guarantee does not apply. 

Replacement parts are free of charge. Customers cover shipping and handling. Shipping and handling prices depend on the product and the country that is being shipped to. 

Many countries permit shipments for warranty service across their borders without taxation, but the burden is on the sender to prove that the shipment is in fact for those purposes and that duty has already been paid. Even so, some customs agencies will still assess duty or taxes, though they may choose to do so at a lower rate than on new goods. Fortified Bicycle's shipping rates DO NOT include duties, taxes or other customs fees; the recipient is responsible for their payment prior to delivery. 

To be covered, you must not lock up to these easily dismantled places HERE

Two replacement bikes per year are permitted, after which you must renew your warranty early to be covered.  

To activate your theft protection, you must register your bike online within 30days at: fortifiedbike.com/register