We've got your back!
INVINCIBLE Bike Owners:
When you buy an INVINCIBLE bike with a Fortified Theft Protection plan, you receive a Fortified U-Lock and a guarantee: if your bike (or any of its theft-resistant components) is stolen while secured with our U-lock, we'll ship you a replacement within one business day.
To activate your guarantee, you must register your bike within 30 days of delivery. Click here to register your bike.
Process for requesting a replacement or reimbursement:
If your bike (or component) is stolen while locked up:
1. Email us at Customerlove@fortifiedbike.com.
2. We help you work with your local authorities to file a police report.
3. If we can't find your bike (or component) within one business day, we ship you a new one. You cover shipping and handling, we handle the rest. Shipping and handling prices depend on the country that it's being shipped to.
What Components are covered under Fortified Theft Protection
In order to prevent ne'er-do-wells from exploiting Fortified Theft Protection, our lawyers asked us to provide our Terms & Conditions. You can read them here if you like, but here's the layman's version of our rules:
Fortified Theft Protection covers theft. It does not cover broken bikes or components.
Fortified Theft Protection covers theft of bikes and/or components while they are locked with a Fortified U-Lock. If bike and/or components are stolen while bike is not locked, Replacement Guarantee does not apply.
Replacement parts are free of charge. Customers cover shipping and handling. Shipping and handling prices depend on the product and the country that is being shipped to.
Two replacement bikes per year are permitted, after which you must renew your warranty early to be covered.
To activate your theft protection, you must register your bike online within 30days at: fortifiedbike.com/register